Well when you are given the task to design a controller, you can't just magically have everything work perfectly 100% of the time. Analog control is used in 99% of today's games, so the d-pad has to take second priority.
You make it small to keep it out of the way, and people complain. You make the controller bigger to fit it, and people complain the controller is too big. Put it in a good location, and it gets in the way. Put it further away, and it's too hard to reach.
It'll never be perfect. And analog is more important than the d-pad. If you play fighting games, get an arcade stick. If you play Tony Hawk, get a PS2 controller adapter. That's the only way it'll ever work out.
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