Information Technology and Employment

[Professor S]

KG, just to clarify my comments weren't specifically aimed at IT, but how all positions, especially white collar are impacted by information technology.

The jobs that were fazed out in my company were not IT, in fact IT grew by 2 positions. The jobs that were fazed out were mainly high level customer service and middle management. My job is an example, as it used to take 2 managers to do what I do now. One manager left and they simply moved the people under him to my team and with advances in cell phone and internet technology we've been able to increase performance with one less manager and 3 fewer team members. What used to be in person high level customer service calls or on-sote training events are now being fazed out because of the popularity of on-line meetings and training events. We simply need less people to get the same job done, and our clients are happier.

On the flip side... thats four less people employed in my department... and we could probably lose another team member and not even feel it.