Working at ISP?

Jonbo298 · 09-24-2004, 12:45 AM

I used to work at an ISP.

When I worked there, it was pretty good. Little cubicles for each phone and no one had a set cubicle thing. Just sit wherever you want kind of.

I just answered calls related to dial-up issues/email/software issues (dial up only). And yes, I just had a headset on answering calls.

I didn't do any server resetting. I could login into a central server area but I couldn't do any damage (not enough priveleges). I could reset passwords, check passwords, etc...But thats about it for resetting as a dialup tech. Any other issues with accounts went to Customer Service.

And don't worry. Get used to the idiots. Just walk them through slowly. Sometimes I had to. Other times I got people who weren't computer illiterate but when I took th em outside the realm of either our software/browser/email program, sometimes it took them a minute to figure it out.

Ace195 · 09-24-2004, 01:00 AM

I was a senior technican at earthlink for a while it's not a bad job, If jonbo or someone couldn't fix a problem they would escalate and I would do the callback until I got the problem fixed.

MasterMind · 09-24-2004, 05:57 PM

Thats cool, we manage a lot of other peoples servers as well, and damn, theres a **** load to learn. Its pretty cool where I work. I actually have admin priveledges for a lot of things. I could basically go into web servers and **** something up if I didn't know what I was doing. I get access to data center, racks, and all that. I was surprised they let me do all those considering I just started there.

Rubber Kitty · 09-25-2004, 04:22 AM

Dude! Stupid people are the best part of working in tech support; if it weren't for them then what kinds of fun stuff would there be to talk about? None! It's all about the 'tards

DISCLAIMER: I may or may not work for an ISP. Mentioning that I work for an ISP may potentioally get me fired from said hypothetical working position. You have been warned.

bobcat · 09-25-2004, 05:25 AM

I'm lucky with my job. Network Administrator doing mcse. SO fun. I've done so many things there. It's all good.

Ace195 · 09-25-2004, 01:07 PM

Quote:

Originally Posted by Rubber Kitty

Dude! Stupid people are the best part of working in tech support; if it weren't for them then what kinds of fun stuff would there be to talk about? None! It's all about the 'tards

DISCLAIMER: I may or may not work for an ISP. Mentioning that I work for an ISP may potentioally get me fired from said hypothetical working position. You have been warned.

Thats why I love being active duty army right now